Are you trying to find a way to empathize with someone’s concern in an email?
Perhaps you’re worried that I understand your concern sounds too forced or dismissive.
Well, you’ve come to the right place.
This article will share some phrases to teach you how to say I understand your concern.
I understand your concern is correct to use in a formal email.
Usually, it works best when emailing customers or clients. It suggests that you completely see what they’re worried about and can understand what they’re trying to say.
Generally, it’s best when someone comes to you with a concern or complaint.
It’s empathetic and shows that you’re happy talking through their problem together. Sometimes, this could help you to find common ground or help to find a solution.
You can refer to this email sample to learn how to use it in a sentence:
Dear Miss Dark,
I understand your concern, but I fear there’s nothing we can do to help you just yet. Please bear with us, though.
All the best,
You can also modify the phrase to include an emphasis such as completely or totally. This makes it more personal and genuine when trying to understand someone.
Dear Mr. Perry,
I completely understand your concern and will do what I can to help you move forward with this issue.
Sometimes, you might use concerns in the plural form. There’s nothing wrong with this, so it’s acceptable to include it in your writing.
Variation: Using the plural form of concern
- Correct: I understand your concern.
- Correct: I understand your concerns.
Concerns applies when someone comes to you with more than one issue. It suggests that you understand each one and will do what you can to assist them.
I understand your concern is certainly one of the best formal phrases to use in your writing. However, we want to point out that it’s not the only useful one.
Keep reading to learn another way to say I understand your concern. We’ll help you to figure out the best options to help you spice up your formal emails.
You can also refer to these 7 alternatives to learn how to say I understand your concern:
- I see where you’re coming from
- I understand the issues you’re raising
- I’m aware of the points you’re making
- Your concern hasn’t gone unnoticed by me
- I’m sensitive to your feelings on this matter
- Your concern has been duly noted
- I’m on the same page regarding your concerns
You can use I see where you’re coming from to sound empathetic and sincere. It’s a great way to get on the same page as the recipient and show them that you understand their problem.
Generally, we recommend using this when contacting a client. It’s a quick and easy way to remind them that you believe them and can see where their concerns lie.
You can also review this sample email:
Dear Dr. Bennett,
I see where you’re coming from. While there’s nothing I can do about it yet, I’ll keep working to see what I can fix.
Try using I understand the issues you’re raising instead of I understand your concern.
It shows that you appreciate the validity of someone’s problems. Therefore, it’s a great way to communicate with customers.
This is a great customer service phrase that shows you genuinely care about a customer’s problem.
Also, we recommend reviewing the following example:
Dear Mr. Jones,
I understand the issues you’re raising here. Please bear with me while I find a suitable way to address them.
Next, we recommend using I’m aware of the points you’re making. This tends to work best when multiple people have voiced the same concern.
It suggests that you’ve already heard of the concern from others. Therefore, it allows you to directly address it or suggest that you’re working towards a solution.
It’s polite and positive, making it an excellent choice when working closely with customers.
Feel free to review this sample email if you’d like to know more about it:
Dear Miss Parks,
I’m aware of the points you’re making at the moment. However, I do not have a solution that will be beneficial for you.
Feel free to use your concern hasn’t gone unnoticed by me as a formal way to say I understand your concern.
It’s a great phrase that works well when contacting business partners. It shows you appreciate what they’re saying and you’re trying to find a way to help address whatever concern they have.
Feel free to review this email sample if you’re still unsure:
Dear Mr. Burrows,
Your concern hasn’t gone unnoticed by me. Please bear with me while I find a way to handle the situation.
All the best,
We also recommend writing I’m sensitive to your feelings on this matter.
It’s ideal in professional settings because it shows genuine empathy for the recipient.
So, you can use it when emailing an employee. It shows that you completely understand them and want to show that you’re on their side.
Generally, this is a great way to encourage your employees to speak out. If they have a problem, they’ll be more likely to share it with you, thus helping to develop your business.
Also, this example will help you to understand more about it:
I’m sensitive to your feelings on this matter and understand what you’re saying. What would you like me to do next?
Also, you can try writing your concern has been duly noted. It’s a great formal phrase that shows you’re taking someone’s concern very seriously.
We generally recommend using this when contacting customers.
After all, if you can make it clear that you care about a customer’s concerns, they’ll be more likely to open up to you.
The more open a customer is, the more chance there will be for them to return! That way, you’re generating further business for your company.
Also, here’s a great sample email to show you more about how it works:
Dear Miss Northener,
Your concern has been duly noted. I’ll handle it with careful consideration and ensure you get the best help moving forward.
The last synonym we want to explore is I’m on the same page regarding your concerns.
This is a friendly and caring alternative to I understand your concern.
Generally, it works best when talking to a coworker. It shows you’re on their side and want to do what you can to help them and empathize with them.
You can also refer to this email example if you need more help:
I’m on the same page regarding your concerns. I’ll let you know as soon as I’ve found a way to get through to the board.
All the best,