So, you’re trying to find the best way to empathize with an email recipient.
Perhaps they’ve come to you with their frustrations, but you’re worried that I understand your frustration might make you sound repetitive or unhelpful.
Well, you’ve come to the right place!
This article will share some alternatives to teach you other ways to say I understand your frustration.
7 Alternative Ways to Say “I Understand Your Frustration”
You can also refer to these 7 alternatives to learn another way to say I understand your frustration:
- I can sense your frustration
- I empathize with your feelings
- Your frustration is clear to me
- I’m aware of your sense of annoyance
- I acknowledge your pain
- Your frustration hasn’t gone unnoticed
- I can see that you’re angry
1. I Can Sense Your Frustration
We recommend starting with I can sense your frustration. It’s a great way to get on the same level as someone when emailing about an issue they have.
Try using it when emailing a client. It shows that you value and respect their issue and will do whatever you can to help address it.
Luckily, the phrase is formal and polite. So, it’s an effective way to let someone know that you’re in their corner.
You can also refer to this email sample:
Dear Mr. Jeffries,
I can sense your frustration on this matter. Rest assured, we will do everything we can to help you move forward.
Best wishes,
Dean Scott
2. I Empathize With Your Feelings
For something a bit more friendly, you can use I empathize with your feelings.
It’s a great choice because it keeps things civil and honest. Try using it when emailing a customer.
If a customer comes to you with a complaint, this should be a great way to calm them down. After all, it lets them know that you’re on their side and want to help them.
Also, this sample email should clear a few things up:
Dear Miss Adams,
I empathize with your feelings entirely. I’ll see if there’s anything I can do to help you as we progress.
Best,
Sam Ryder
3. Your Frustration Is Clear to Me
For something more obvious, try your frustration is clear to me.
It shows that you understand someone’s issues and want to get on their level.
Generally, this is a great way to show someone that they’re not being foolish for voicing their concerns.
It tells them that you agree and sympathize with their frustration.
So, try using it when emailing an employee. It shows that you appreciate them reaching out to voice a concern, especially if you’re willing to try and work on it in your company.
If you’re still unsure, you can review this example:
Dear Dean,
Your frustration is clear to me. Feel free to reach out if nothing changes, but I’ll see if there’s anything I can do on my end.
All the best,
Joseph Sutton
4. I’m Aware of Your Sense of Annoyance
You might also benefit from using I’m aware of your sense of annoyance instead of I understand your frustration.
It works well when emailing a coworker. It’s best to use when working on the same project as a coworker who’s come to you with an issue.
It’s polite and direct, showing that you’re willing to hear someone out and talk through their concerns.
Also, check out this example to learn more about it:
Dear Julia,
I’m aware of your sense of annoyance regarding this matter. However, I’m unsure how we’re supposed to progress at the moment.
Yours,
Peter Robson
5. I Acknowledge Your Pain
You can use something like I acknowledge your pain instead of I understand your frustration as well.
This is generally a great way to be empathetic and caring with the recipient.
However, it’s a bit more conversational than the other choices.
So, you’ll be better off using it when contacting a coworker. It lets them know that you value them and care deeply about the things they’re worried about.
If you’re still stuck, you can review the following sample email:
Dear Michael,
I acknowledge your pain and will do what I can to assist you as we move forward. Please contact me if you need more help.
All the best,
George Santos
6. Your Frustration Hasn’t Gone Unnoticed
It’s also good to use your frustration hasn’t gone unnoticed. It’s a great phrase in most formal situations, as it shows that you’re paying attention to someone’s feelings.
Generally, this is a great way to be empathetic and honest. It lets the recipient know that you’re there for them and you want to do what you can to assist them.
This tends to work best when consoling customers. You’ll find it quite useful when a customer reaches out asking you for help regarding a product.
You can refer to this email example if you still need help understanding it:
Dear Miss Baker,
Your frustration hasn’t gone unnoticed. In fact, I’m already working on a solution that should benefit you.
Kind regards,
Daniella Misty
7. I Can See That You’re Angry
Finally, you can use a more empathetic phrase such as I can see that you’re angry.
It’s a great alternative to I understand your frustration that shows you’re on someone’s side. It suggests you see the reasons behind their frustration and want to help.
Try using it when connecting with an employee. It shows that, even as their boss, you’re trying to find a way to be on their side.
It’s especially effective when an employee comes to you with a problem regarding work.
Check out this sample email to learn more about it:
Dear Sally,
I can see that you’re angry. Please don’t hesitate to contact me if there’s anything I can do to help you, though.
All the best,
Holly Copley
Is It Correct to Say “I Understand Your Frustration”?
I understand your frustration is correct in formal situations.
It’s an empathetic phrase that shows you fully understand what someone is trying to say to you. Generally, it works best when someone shares negative news or information that’s affected them.
For instance, you can use it when emailing customers. It shows that you care deeply about what they’re saying and will do what you can to help them move forward.
You can refer to this sample email to learn how to say I understand your frustration professionally:
Dear Mr. Tomlinson,
I understand your frustration. However, for the time being, I don’t think there’s anything we can do to help.
Best regards,
Dean Smith
You may also extend the phrase slightly by using emphasis. Including something like completely between I understand helps you to make things more personal.
For example:
Dear Miss Adams,
I completely understand your frustration and apologize for the inconvenience caused. Please bear with me while we correct this.
All the best,
Alexia Mannerism
